Cg44 Privacy Policy — Our Firm Commitment to Protecting Your Data

Under cg44's Privacy Policy, we only collect information that is strictly necessary to deliver a safe and quality service. Our data collection process is completely transparent and based on your informed consent.

We may collect the following types of information:

We never collect or store your full payment card number, PIN, or OTP code. If you are ever asked for this kind of information, treat it as fraudulent.

Cg44 uses collected data only for specific, legitimate purposes. Protecting your privacy is our top responsibility. Your information is never used for anything beyond the purposes listed below:

• Account Management: Your information is needed to create, verify, and secure your account.
• Payment Processing: Financial information is used to process deposits and withdrawals accurately.
• Customer Support: Your information is used to resolve issues quickly and provide effective support.
• Fraud Prevention: To prevent account hacking, money laundering, and other illegal activities.
• Legal Compliance: Certain data is retained to ensure compliance with licensing authority regulations.
• Service Improvement: Analyzing usage patterns to improve your experience.
• Promotions (with consent): Sending you bonuses and offers based on your interests — only with your consent.

Cg44 uses cookies and similar technologies to operate its website and app. Cookies are small text files stored on your device that help enhance your experience.

Types of cookies we use:

• Essential Cookies: Required to keep your login session active and maintain core services. These cannot be disabled.
• Performance Cookies: Helps us analyze which parts of the site are most used, so we can improve our services.
• Functionality Cookies: Remembers your language preference, location settings, and more so you don't have to set them each time.
• Security Cookies: Used to ensure account security and detect fraud.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

Cg44 never sells your personal information. However, limited data may be shared with trusted third parties in specific circumstances:

• Payment Provider: Only the information necessary to complete transactions is shared with payment processors such as Mobile Banking, Nagad, and Rocket.
• Game Provider: Minimal data may be shared with licensed game providers to operate Live Casino or slots games.
• Legal Authorities: Disclosure of information may be required by law in response to a court order, regulatory directive, or investigation.
• Fraud Prevention Agency: Limited information may be shared with relevant agencies to prevent fraud and money laundering.

In any of the above cases, we share only the minimum necessary information, and recipients are required to comply with strict confidentiality obligations.

Cg44 uses industry-leading security technology to protect your data. Our security framework is outlined below:

• SSL/TLS 256-bit Encryption: All data exchanged between your device and our servers is transmitted in encrypted form.
• Two-Factor Authentication (2FA): You can add an extra layer of security when logging into your account.
• Firewall Protection: Robust firewall systems keep our servers protected against unauthorized access.
• Regular Security Audits: Third-party security experts regularly audit and test our systems.
• Access Control: Only authorized personnel are permitted to access specific user data.
• 24/7 Monitoring: Suspicious activity is automatically detected and blocked.

However, no system on the internet is 100% secure. We encourage you to use a strong password and never share your login credentials with anyone.

Cg44 does not store your data indefinitely. Each type of information has a defined retention period:

• While Account Is Active: All personal and transaction data is securely stored.
• After Account Closure: Financial transaction records are generally retained for up to 5 years in accordance with legal requirements.
• KYC documents: Identity verification documents are retained for a specified period in accordance with regulatory requirements.
• Marketing Information: If you opt out, you will be removed from our marketing list immediately.
• Log & Session Data: Automatically deleted after 90 days as a general rule.

Under cg44's Privacy Policy, you have certain fundamental rights over your own data. We fully respect these rights:

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days.

Cg44 strictly prohibits the use of its services by anyone under 18. Protecting minors' data is a core part of our privacy policy.

• Age verification is in place at the time of registration.
• Any account found to have been created by a minor will be immediately closed and all associated data will be deleted upon detection.
• We never knowingly collect data from anyone under the age of 18.
• If you believe your child has created an account on our platform, please notify us immediately.

Cg44 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• You will be notified via email or in-app notification before any significant changes take effect.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of cg44 after any changes have been made will be considered acceptance of the updated policy.
• If you object to the updated policy, you may request that your account be closed.

For any questions, complaints, or requests related to our Privacy Policy, please get in touch with us. Our data protection team is always ready to resolve your concerns promptly.

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Usually within 24–48 hours

Your privacy is not just a legal obligation for us — it is the foundation of our business. Thank you for placing your trust in cg44.